Shipping and Live Arrival Guarantee (LAG):

Moonlit Spoodies ships live spiders, enclosures & accessories, and merchandise within the United States. Because these products have different shipping requirements and may be fulfilled separately, shipping methods and delivery times will vary depending on what you order.

🕷️ Live Spider Shipping

All live spiders are shipped via FedEx Priority Overnight. Shipping rates are calculated based on the destination and delivery method selected at checkout.

FedEx Hub Hold for Pickup is strongly recommended because it minimizes transit time, reduces temperature exposure, and helps keep your spoodie as safe and stress-free as possible during shipping.

Live spiders are never shipped through USPS.

Live Arrival Guarantee (LAG) applies ONLY to FedEx Priority Overnight with Hub Hold for Pickup. If residential delivery or another delivery option is selected, the Live Arrival Guarantee is void.

Live animal shipping is always weather dependent. I reserve the right to delay shipment if temperatures, severe weather, or conditions anywhere along the shipping route could put the spider at risk.

📦 Live Spider Shipping Schedule

Live spiders are shipped Tuesdays only.

Orders must be placed by Sunday at 11:59 PM Pacific Time to be eligible to ship that Tuesday. Orders placed after the cutoff will be scheduled for the following week’s shipment.

Shipping may still be postponed when weather conditions or the health of the spider make shipping unsafe.

🌡️ Weather Holds

The safety of the animal always comes first. Shipping may be delayed due to unsafe temperatures, severe weather, storms, carrier disruptions, or unsafe conditions anywhere along the shipping route.

If a weather hold is necessary, I will contact you and your spider will remain safely in my care until conditions improve.

🕸️ Pre-Molt Policy

Spiders that enter pre-molt will not be shipped.

If your spider enters pre-molt before its scheduled shipping date, shipment will be postponed until the spider has successfully molted, recovered, and resumed feeding. This ensures your spoodie is healthy and stable before making the trip to its new home.

🩵 Live Arrival Guarantee

Live arrival is guaranteed only when FedEx Priority Overnight with Hub Hold for Pickup is selected.

The buyer must pick up the package promptly after it becomes available at the FedEx hub.

Any live-arrival issue must be reported within 2 hours of pickup and include clear photos or video of the spider in the unopened shipping container.

The Live Arrival Guarantee does not apply to residential delivery or other alternative delivery methods.

🚚 Carrier Delays

Once a package has been accepted by the carrier, delays caused by FedEx or other shipping carriers are outside of Moonlit Spoodies’ control.

While I cannot guarantee carrier performance, I will always work with you to help resolve shipping concerns if something goes wrong during transit.

🏡 Local Pickup

Local pickup is available within Riverside County, California only.

Meeting arrangements will be coordinated after purchase. Buyers selecting local pickup must be able to meet within Riverside County at a location chosen by Moonlit Spoodies.

📦 Enclosures, Accessories & Other Dry Goods

Enclosures, accessories, care supplies, and other non-live products are shipped separately from live animals when necessary.

Shipping costs are calculated at checkout based on the items ordered and shipping destination. Tracking information will be provided once your order ships.

Because dry goods do not have the same temperature and overnight-shipping requirements as live animals, live-animal shipping policies and the Live Arrival Guarantee do not apply to these products.

👕 Print-on-Demand Merchandise

Moonlit Spoodies merchandise is produced and fulfilled by a third-party print-on-demand fulfillment partner. Because merchandise is made and shipped separately, it may arrive in a different package and at a different time than spiders, enclosures, or other items in the same order.

Production time is separate from shipping time. Tracking will be provided once your merchandise has been produced and shipped.

If an order contains multiple types of products, you may receive multiple packages and tracking numbers.

🇺🇸 Domestic Shipping Only

Moonlit Spoodies currently ships within the United States only. International shipping is not available at this time.

🚫 Live Spider State Restrictions

Due to shipping restrictions and regulations, Moonlit Spoodies does not ship live spiders to Florida or Hawaii.

Orders containing live spiders with a restricted-state delivery address will be canceled and refunded.

Non-live products and merchandise may still be available for shipment to these states.

Spider Adoption Policy:

Color & Morph Disclaimer

Jumping spiders can change quite a bit as they grow and molt! Body coloration, abdominal patterns, and chelicerae coloration—including tricolored chelicerae—may change in color, intensity, or appearance over time.

Photos represent the spider as they appear at the time of listing. Future coloration, patterning, or intensity cannot be guaranteed. Genetics, developmental stage, molts, and even lighting can affect a spider’s appearance.

Part of the fun of raising a young spoodie is getting to see how they change as they grow! 🩵

Sexing Disclaimer

Spiders are sexed to the best of my ability based on their current developmental stage.

When a spider is listed as male or female, that determination is based on the characteristics visible at the time of listing. However, sexing juvenile jumping spiders is not 100% guaranteed, and definitive confirmation may not be possible until the spider is further developed or reaches maturity.

Photo Accuracy

Unless specifically stated otherwise in the product listing, photos are of the exact spider available for adoption.

Because spiders are living animals, their appearance may change between the time photos are taken and the time they arrive due to growth and molting.

Health Guarantee

All spiders are offered for adoption healthy and feeding prior to shipment.

If your spider experiences a health concern or mismolt that you believe may be related to its condition at the time of sale, please contact Moonlit Spoodies within 3 days of receiving the spider.

After 3 days, responsibility for the spider’s health, environment, feeding, and husbandry transfers fully to the buyer.

Note: This health policy is separate from the Live Arrival Guarantee. Issues involving arrival condition must follow the reporting requirements listed in the Shipping & Live Arrival Guarantee Policy.

That little distinction is important because we don’t want someone interpreting the 3-day health policy as meaning they have seven days to report a DOA when your LAG requires notification within two hours.

Buyer Responsibility

By purchasing a live spider from Moonlit Spoodies, you confirm that:

You are legally permitted to own the species in your state and local jurisdiction.
You have researched and are prepared to provide appropriate housing, food, environmental conditions, and ongoing care.
You understand that spiders are living animals and their appearance, behavior, growth rate, and development can vary between individuals.
You agree to the applicable Moonlit Spoodies shipping, Live Arrival Guarantee, and adoption policies.

Returns, Refunds & Cancellations:

Because Moonlit Spoodies offers live animals, handmade/3D-printed products, and print-on-demand merchandise, return and refund policies vary depending on the type of product purchased. Please review the applicable section below before placing your order.

🕷️ Live Spiders

Due to the nature of live animals, all live spider sales are final.

Live spiders cannot be returned or exchanged.

If there is an issue with your spider upon arrival, it must be handled according to the requirements of our Live Arrival Guarantee. Live Arrival Guarantee coverage applies only to qualifying FedEx Priority Overnight shipments with Hub Hold for Pickup and is subject to the reporting requirements outlined in our Shipping & Live Arrival Guarantee Policy.

Health concerns that may be related to the spider’s condition at the time of sale must be reported within 3 days of receiving the spider.

❌ Live Spider Cancellations

Please be certain before completing a live spider purchase.

Once a spider has been purchased and removed from availability, cancellations and refunds are not guaranteed.

If you need to cancel before the spider has been prepared or scheduled for shipment, please contact Moonlit Spoodies as soon as possible. Cancellation requests will be reviewed individually.

Once a spider has been packaged, prepared for shipment, or transferred to the carrier, the order cannot be canceled or refunded.

🏡 Enclosures, Accessories & Dry Goods

If there is a problem with an enclosure, accessory, care supply, or other product fulfilled directly by Moonlit Spoodies, please contact me as soon as possible after delivery.

If an item arrives damaged, defective, or incorrect, please include clear photos of the item and its packaging so I can determine the best way to make it right.

Because some products may be made or prepared specifically for an order, returns or cancellations for change of mind, incorrect size selection, or buyer error are not automatically accepted.

Please contact me before returning anything. Items sent back without prior approval may not be eligible for a refund or replacement.

👕 Print-on-Demand Merchandise

Moonlit Spoodies merchandise is made to order by a third-party print-on-demand fulfillment partner. Because these products are produced specifically after an order is placed, returns and exchanges for change of mind, incorrect size selection, or ordering the wrong color/design are not accepted.

Please double-check sizing, color, and product details before completing your purchase.

If your merchandise arrives damaged, defective, misprinted, or you receive the wrong item, contact Moonlit Spoodies promptly with clear photos of the item and packaging.

I’ll work with the fulfillment provider to determine whether a replacement or refund is appropriate.

📦 Lost or Damaged Packages

If a non-live package arrives visibly damaged, please photograph the packaging and product before disposing of anything and contact Moonlit Spoodies as soon as possible.

If tracking shows a package as lost or significantly delayed, please contact me so I can help determine the appropriate next steps with the shipping carrier or fulfillment provider.

Live-animal shipments are subject to the separate Shipping & Live Arrival Guarantee Policy.

💳 Refunds

When a refund is approved, it will generally be issued to the original payment method used at checkout.

Original shipping charges may be non-refundable unless the refund is the result of an incorrect, defective, or damaged product for which Moonlit Spoodies or the fulfillment provider is responsible.

Processing times after a refund is issued may vary depending on the customer’s bank or payment provider.

📩 Need Help With an Order?

If something isn’t right with your order, please contact:

Dana@moonlitspoodies.com or visit the contact us page and fill out a submission form.

Include your order number, a description of the issue, and photos when applicable so I can help you as quickly as possible.